Terms and Conditions

Occassionally technical difficulties occur affecting pricing and availability or the ability to update inventory information. Wear Your Baby retains the right to refuse any purchases made during such times.

SHIPPING

WYB is happy to offer FREE SHIPPING! Also, local pick up is available for Brisbane/Logan-ites who can't wait to get their hands on their goodies! 

All orders are sent via Fastway or Australia Post (when not covered by Fastway). Unfortunately we can’t deliver to post office boxes or parcel lockers without prior agreement. If you need your parcel sent express it will incur a fee of $15, just email me to arrange :-)

Nobody wants to wait for baby wearing cuddles, so we do our best to process orders as quickly as possbile at our end. Delivery times are dependent on Fastway or Australia Post and sometimes there are delays beyond our control that we are not able to be accountable for.

If you need your carrier ASAP or have any specific questions, please contact us, we are here to help!

We want to make sure our much loved carriers arrive safely to their new homes so please ensure you have supplied the correct mailing address.

Wear Your Baby is unable to resend incorrectly addressed products without additional charge.

Please note that shipping to Western Australia and any regional areas outside of our courier's standard delivery network can take extra time and are not an overnight service.

Wear Your Baby only ships within AUSTRALIA!

RETURN/EXCHANGE

Wear Your Baby wants you to LOVE babywearing and LOVE your purchase.

We will happily exchange or refund your purchase, provided:

  • All items are received within 14 days of receipt of purchase. No refund or exchange can be given after 14 days without prior agreement;
  • Products are in the same condition they were received, in their original packaging with all tags still intact;
  • Products have not been worn, damaged or washed.

To return an item, please contact us first at info@wearyourbaby.com.au with your name, customer/order number, product name, and your reason for requesting a refund/exchange.

The postage costs for exchanging or refunding products is at the buyer’s expense (unless the product is faulty). Initial and subsequent postage costs will not be refunded including any free shipping offers.

Returns are usually processed within 1-3 days of receipt. However, during busy times it may take a little longer. Please contact us if you need it to be processed immediately and we will try to accommodate you.

There is no return on sale or ex-demo items.

It is strongly recommended that goods are returned using registered post services with appropriate insurance Wear Your Baby will not accept responsibility for items that are lost or damaged in transit.

Wear Your Baby reserves the right to reject any exchange or offer partial refund or store credit, particularly if you change your mind. 
 
FAULTY/DAMAGED ITEMS

All items are thoroughly checked by Wear Your Baby before sending and are packaged with care. However if you receive any products that are damaged or faulty, please contact us within 7 days of purchase to arrange a full replacement or exchange.

We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty, we will also not refund any return postage charges unless the item(s) are confirmed as faulty.

Please email us at info@wearyourbaby.com.au.

PRIVACY STATEMENT

No personal information made available to Wear Your Baby will be provided to any third party, with the exception of the shipping company used to transport your carrier. Personal information is stored in a secure manner and will only be used for the purpose for which you have provided it.

COPYRIGHT

This website and each part of it (including images, product descriptions, promotional materials and source codes), are protected by the Copyright Laws of Australia and, through international treaties, other countries. All rights are reserved to Wear Your Baby. The material contained in this website may not be reproduced, copied or re-used, unless we expressly permit you to do so.

You may not reproduce, frame, transmit, adapt or otherwise use or modify any of the material on this website without the prior written consent of Wear Your Baby.

LAYBY

To place an order for layby, email info@wearyourbaby.com.au with your details and order information.

Layby terms and conditions:

  • 20% non-refundable deposit due at time of layby order. 
  • Available for sale items with a shortened timeframe.
  • Term is a maximum of 8 weeks, unless prior arrangement has been made.
  • Payments must be fortnightly and of no less than 10% of the total cost thereafter.
  • Layby will be cancelled if not paid in full by the due date. All money will be refunded less the non-refundable deposit.
  • Items will not be shipped until full amount has been received.
  • Layby terms for sale and ex-demo items may be available upon request.
  • Layby is not available on limited release prints.
  • Layby is only available to Australian customers.